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What we keep, and what we never log

Below is every item VPN Club stores about your account, followed by the activity we do not record at all. Messages you send from the Support tab are also kept so we can reply. The rest of the page covers how the connection is protected and how to keep your account secure.

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Data VPN Club keeps

  • IDYou chose it at sign-up and use it to sign in to the dashboard and the apps. We do not ask for an email, name or phone number.
  • Password hashIt lets us check your password when you sign in. A hash only works one way, so we cannot work out the password from it.
  • Balance and payment recordsEvery top-up, purchase and refund is saved with its amount and date, which keeps your balance accurate and lets us trace a payment problem.
  • Plan and end dateThe apps check whether you are on Basic, Plus or Pro and when the period ends.
  • Temporary device markerWhile a device is connected it takes one slot, so the device limit can work. The marker is cleared as soon as the device disconnects.
  • Proxy login detailsCreated the first time you open the Proxy plans tab: the proxy username and password, and any allowed IPs you add, so the proxy gateway can let you in.

Activity VPN Club never logs

  • Sites and apps you open
  • What your traffic contains
  • DNS lookups
  • Your original IP address
  • Connect and disconnect times
  • Session length
Read the privacy policy

How the tunnel is encrypted

Once you are connected, all traffic from your device goes through an encrypted tunnel to a VPN Club server. Your provider or the owner of the Wi-Fi network can see a VPN connection, but not the pages you load or the data you send. OpenVPN and IKEv2 use AES-256-GCM, and WireGuard uses ChaCha20. The encryption is the same on every plan.

Each plan supports WireGuard, OpenVPN (UDP or TCP) and IKEv2. WireGuard connects quickly and is the right choice for most people. OpenVPN TCP is useful where UDP is blocked, and IKEv2 handles a phone switching between Wi-Fi and mobile data. Change it under Settings > Connection > Protocol. Switching protocol affects speed and stability only. It does not change what we log.

Protection against DNS leaks

Before your device opens a website, it asks a DNS server for the site's address. If that question goes to your provider outside the tunnel, the provider ends up with a list of the sites you visit, even though the traffic is encrypted.

When you are connected, VPN Club routes every lookup through the tunnel to its own DNS servers, which do not log queries, and blocks lookups that try to go anywhere else. This is on by default, with nothing to configure.

Kill switch

Connections drop sometimes: a weak signal, a laptop waking from sleep, a phone changing networks. Without a kill switch, apps carry on over your normal connection and expose your real IP address.

With the kill switch on, internet access is blocked until VPN Club reconnects. We suggest switching it on once and leaving it on, particularly if you use public Wi-Fi.

  • Windows, macOS, Linux, iOS: Settings > Connection > Kill switch
  • Android: turn on the kill switch in the app, then turn on Always-on VPN and Block connections without VPN for VPN Club in the Android VPN settings

Requests from authorities

VPN Club follows the law that applies to it. A valid legal request can only reach the data we actually hold, which is the account and payment data listed at the top of this page.

Browsing history, DNS logs, original IP addresses and connection times are never recorded, so there is nothing of that kind to hand over.

Paying without a card

You add a dollar balance with crypto on the PayGate checkout page and buy plans from that balance. VPN Club takes no cards and no PayPal, so we never see card numbers or bank details.

Our records hold the amount, the coin, the date and the plan. Most blockchains are public, though, so anyone who knows your wallet address can see transfers from it.

Protecting your account

Your ID and password are the only way into your account. There is no email on file, so a forgotten password cannot be reset and we have no way to hand the account back to you.

Some simple habits help:

  • Pick a long password you use nowhere else
  • Save it in a password manager at sign-up
  • Sign out of the dashboard on shared or public computers
  • Never share your ID or password

Common questions

Can VPN Club see my online activity?

Your traffic passes through our servers on its way to the internet, but we do not log the sites you visit, what you send, your DNS lookups or when you connect. None of your activity is saved.

Is my data sold or shared?

No. We do not sell data or pass it to advertisers, and the site and apps have no ad trackers or third-party analytics. Account data is handed over only when the law requires it.

What happens if I lose my password?

The account has no email, so there is no reset link and we cannot restore access. You would have to make a new account. Saving the password in a password manager from day one avoids this.

Where do I report a security issue?

Sign in and send it from the Support tab in the dashboard, which works even without an active plan. Tell us what you found and how to reproduce it. Our reply appears in the same tab.

12 months from $58.99, all you need is an ID

Pay once for the period and use servers in 44 countries. No auto renewal, and your first VPN plan can be refunded to balance within 7 days.

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