1. What qualifies
The first VPN plan bought on an account qualifies if you ask within 7 days of buying it. The tier and period do not matter, as long as it is your first plan.
The refund can be used once per account. Later plans, and requests made after the 7 days, are not refunded.
Proxy orders have their own rule: an order that cannot be activated is refunded in full to your balance, while traffic, days or IPs already activated are not refunded.
2. Where the money goes
The full amount you paid is returned to your VPN Club balance, and the refunded plan ends at that point.
Balance is not paid out in coins and cannot be withdrawn. It has no expiry, so you can use it on another plan whenever you like.
3. Asking for a refund
Within 7 days of purchase, sign in to the dashboard and send a request from the Support tab. You may tell us what did not work for you, which helps us improve, but you do not have to.
4. Problems with top-ups
Top-ups are not purchases, so the refund rule does not cover them. If you paid but your balance did not go up, send the transaction ID from the Support tab. We check the payment and add it to your balance once it is confirmed.
Payments in the wrong coin, on the wrong network or for less than the requested amount may not be credited automatically. We review each case, but we cannot promise that such funds can be recovered.
5. Closed accounts
No refund is given for an account closed because it broke the Terms of Service or the Acceptable Use Policy.
6. Changes to this policy
The date at the top is updated whenever this policy changes. A purchase follows the policy that applied on the day it was made.